Returns & Refunds Policy

Last updated: August 16, 2026

At Versoluxe, we want you to feel confident and completely satisfied with your purchase. If something isn't right, we're here to help.

1. Return Eligibility

We accept returns under the following conditions:

• The return is requested within 14 days of delivery

• The item is unused, unworn, undamaged, and in its original condition

• The item is returned with its original packaging, tags, and accessories, if applicable

• The item is not marked as Final Sale or otherwise identified as non-returnable

Versoluxe reserves the right to refuse returns that do not meet these conditions.

2. How to Initiate a Return

To request a return:

1. Contact us at contact@versoluxe.com with your order number and reason for the return.

2. Our customer care team will respond within 1 to 2 business days with return instructions and the return address.

3. Ship the item using a trackable shipping method.

4. Once we receive and inspect your return, we will notify you regarding the approval of your refund.

Please do not send any item back before receiving return instructions from us.

3. Refunds

Once your return has been received, inspected, and approved, your refund will be issued to your original payment method.

Refunds are generally processed within 5 to 10 business days after approval.

Please note that your bank, credit card provider, or payment processor may require additional time for the refund to appear in your account.

4. Exchanges

We accept exchanges for items of equal value, subject to product availability.

To request an exchange, contact us using the same process as a return and specify which item you would like instead.

If the requested item is unavailable, we may offer a refund or alternative option.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as Final Sale

• Items returned outside the 14-day return period

• Items that have been used, worn, damaged, altered, or show signs of use

• Items returned without their original packaging, tags, or included accessories where applicable

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photos showing the damage or incorrect item

Once the issue has been verified, Versoluxe will arrange a replacement or provide a full refund at no additional cost to you.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to an error made by Versoluxe.

We strongly recommend using a trackable shipping service, as Versoluxe cannot be responsible for returned packages lost during transit.

8. Contact Us

For questions regarding returns, exchanges, or refunds, please contact our customer care team.

Email: contact@versoluxe.com

Response time: Within 1 to 2 business days